SUPPORT Page

The SUPPORT page is used to view the status of requests and supporting details for troubleshooting. More information is available by looking directly in the database. Access is restricted to the production database due to the non-public information it may contain. The SUPPORT page assists users in determining the cause of issues without displaying any non-public information. An example of non-public information is Social Security Numbers that could be part of the XML transaction data.

Click the side arrow at the top of the page and select SUPPORT.

Displaying results

Users can display transaction results through one of the following methods:

Enter a value in the Select or type in an account ID field; click View to display the results at the bottom of the page.
Enter an account name or customer number in the Account name/Customer number field; click Search. The Account name/Customer number field will return an account list with all of the accounts that contain any portion of that search criteria.
Single-click an account from your list of assigned accounts to display its transactions.

Transaction list features

The list of transactions contains the following:

API Call: The API Call column displays the corresponding API that was used when creating the transaction.

Opening a transaction

Click anywhere on the desired row on the main page to view the details of the transaction. The transaction details opens in a new internet browser tab.

The transaction results page consists of a summary of the request details (EDS Request Details) and the Delivery Audit Log.